Bill Drury Seminar - Keeping Customers - Session 1

Bill Drury Seminar - Keeping Customers - How to turn the tough customers into your best customers. Wednesday, January 25, 2012 8:30 - 11:30 am Session One FACT: Disgruntled customers tell an average of 11 other people about their bad experience with a company. FACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience. FACT: Word of mouth is the most powerful marketing in business! Bill Drury is on a mission to help businesses create lifetime loyal customers. This is your special invitation to attend a workshop that will refresh, motivate, instruct and help every person in your company turn tough customers into your best customers! Early Registration until January 18th $79/person $69/for five or more persons Late Registration after January 18th $89/person $79/for five or more persons To register, call the Chamber today at (956) 423-5440, ext. 216.