''FREE'' Workshop ''Customer Service & Phone Etiquette" & "Making Your Emotions Work For You and Not Against You''

Principles of Excellence Consulting Group Is Offering the Community a ''FREE'' Workshop ''Customer Service & Phone Etiquette & Making your Emotions Work For You and Not Against You.'' Are your employees going to make a good or a bad impression for your business? With the holidays upon us, customer service and telephone etiquette has never been more important. Emotions are running high…Good & Bad! Learn to manage and understand your emotions so there will be harmony in your business and life. Make Plans to Attend this Business & Life-Changing Workshop! Wednesday, November 18, 2009 from 8:30 a.m. – 12:00 p.m. at the Harlingen Area Chamber of Commerce, 311 East Tyler in Harlingen. Registration Fee - FREE! Doors Open at 8:00! *Seating is limited - 1st come basis* For More Information Contact: Kathy Payton, CPNLP at 945.245.3433 or Deborah Cortez, RN,CPNLP at 956.536.7729 or e-mail us at principlesofexcellence@gmail.com