Texas Friendly Hospitality Program Seminar

To help business owners train their employees in customer service, The University of Texas-Pan American Small Business Development Center (SBDC) is proud to announce their certification in facilitating the Texas Friendly Hospitality Program to the local community. The program's customer service training provides instruction to business managers and employees, community organizations, and a variety of other groups. The primary goal of these workshops is to teach participants how to manage and enhance the delivery of quality service, as well as to identify the gap between how well a business thinks it is doing and how well it is actually performing. This comprehensive training focuses on the six hospitality habits necessary for quality customer service: 1) make a good first impression, 2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication. Attendees also receive a Texas Friendly sticker as well as a certificate to showcase in their businesses upon completing the class. The workshop has a $25 fee and is scheduled for October 14 from 2 to 4 pm at the Harlingen Area Chamber of Commerce, located at 311 E Tyler in Harlingen. To register for the session, please call the SBDC at (956) 292-7535.